At FindLuno (“FindLuno”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit www.findluno.com, purchase our digital products, or use our services.
This Privacy Policy applies to customers and visitors worldwide, including users located in the European Economic Area (EEA).
- Information We Collect
When you use FindLuno, we may collect the following types of information:
Information You Provide
Depending on how you interact with our website, we may collect:
Name;
Email address;
Account information;
Purchase information;
Customer support communications;
Any information you voluntarily provide to us.
Payment Information
When you make a purchase, payment information is processed securely through third-party payment service providers.
FindLuno does not store your complete credit card number or full payment account details.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
IP address;
Browser type;
Device information;
Operating system;
Website usage information;
Access time and pages visited.
This information helps us maintain website security, improve user experience, and analyze website performance.
- How We Use Your Information
We may use your information for the following purposes:
Providing access to purchased digital products;
Processing and confirming payments;
Delivering purchase-related communications;
Responding to customer inquiries;
Providing technical support;
Improving our website and digital games;
Preventing fraud and unauthorized transactions;
Complying with legal obligations.
- Digital Product and Purchase Information
Because FindLuno provides digital products, we may maintain records related to:
Purchase transactions;
Payment confirmation;
Delivery records;
Customer communications;
Account activity.
These records may be used to provide customer support and respond to payment disputes or unauthorized transaction claims.
- Age Requirement and Children’s Privacy
FindLuno is intended for users who are 16 years of age or older.
By accessing our website, creating an account, or purchasing digital products, you confirm that:
You are at least 16 years old;
You have the legal capacity to enter into a purchase agreement;
The information you provide is accurate.
Users under the age of 16 are not permitted to use our services or provide personal information through this website without appropriate parental or legal guardian authorization.
We do not knowingly collect personal information from children under 16 years old.
If we discover that we have collected personal information from a user under 16 without appropriate authorization, we will take reasonable steps to delete such information.
Parents or legal guardians who believe that a minor has provided personal information to us may contact us immediately.
- Cookies and Tracking Technologies
FindLuno may use cookies and similar technologies to:
Maintain website functionality;
Remember user preferences;
Improve website performance;
Analyze website traffic;
Enhance security.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Where required by applicable law, we will request appropriate consent before placing non-essential cookies.
- Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only with trusted third parties when necessary to operate our services, including:
Payment processors;
Website hosting providers;
Security and fraud prevention services;
Analytics providers;
Service providers assisting with customer support.
These third parties are required to handle personal information appropriately and only for authorized purposes.
- Data Security
We use reasonable technical and organizational measures to protect personal information from:
Unauthorized access;
Loss;
Misuse;
Alteration;
Disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as necessary to:
Provide our services;
Maintain transaction records;
Meet legal obligations;
Resolve disputes;
Enforce agreements.
When information is no longer required, we will securely delete or anonymize it where appropriate.
- Your Privacy Rights Under GDPR
If you are located in the European Economic Area, you may have rights regarding your personal information, including:
Right to access your personal data;
Right to correct inaccurate information;
Right to request deletion of your data;
Right to restrict processing;
Right to object to certain processing;
Right to data portability where applicable.
To exercise these rights, please contact us using the information below.
- International Data Transfers
As an online digital service provider, FindLuno may use service providers located in different countries.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are applied in accordance with applicable data protection laws.
- Third-Party Links
Our website may contain links to third-party websites or services.
FindLuno is not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
Continued use of our website after changes means you accept the updated Privacy Policy.
- Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact us.