- What is FindLuno?
FindLuno is an online digital entertainment platform that provides engaging spot-the-difference games, hidden object games, and visual puzzle challenges.
Our games are designed to provide relaxing and entertaining experiences while improving observation and concentration skills.
- What type of products does FindLuno offer?
FindLuno offers digital products only, including:
Spot-the-difference games;
Hidden object challenges;
We do not sell any physical products.
Digital Product Delivery
- Are FindLuno products physical products?
No.
All products sold by FindLuno are digital content. There are:
No physical shipments;
No postal delivery;
No shipping fees;
No tracking numbers.
All purchases are delivered electronically.
- How will I receive my purchased game?
After successful payment confirmation, your digital product will be delivered through available online methods, including:
Access through your account;
Online access links;
Email instructions when .
- How long does delivery take?
Digital delivery is usually completed immediately after successful payment confirmation.
In most cases, access is provided within:
Instantly to 5 minutes
In rare circumstances, delivery may take up to:
24 hours
due to payment verification, technical maintenance, or security checks.
If you do not receive access within 24 hours, please contact our support team.
Payments
- Is my payment a one-time purchase?
Yes.
Unless specifically stated otherwise, all purchases on FindLuno are:
One-time payments;
Not subscriptions;
Not automatically renewed;
Not recurring charges.
You will only be charged the amount displayed during checkout.
- What payment methods are accepted?
Payments are processed securely through trusted payment service providers.
Available payment methods may vary depending on your location and payment provider availability.
- Is my payment information secure?
Yes.
FindLuno uses secure payment processing systems.
We do not store your complete payment card information.
Payment details are handled by authorized payment service providers using appropriate security measures.
Refunds and Cancellations
- Can I request a refund after purchasing a digital product?
Because FindLuno provides digital content delivered electronically, refund eligibility depends on whether delivery has started and applicable consumer protection laws.
Before purchasing, customers should carefully review product information.
- Do I have a 14-day withdrawal right?
For digital content supplied electronically, European consumer protection rules provide an exception to the 14-day withdrawal right once delivery has started, provided that the customer has:
Requested immediate access to the digital content; and
Confirmed awareness that they lose the withdrawal right once delivery begins.
By requesting immediate delivery, you acknowledge and agree:
Once digital delivery begins, you waive your 14-day right of withdrawal and cannot request a return or refund solely because you changed your mind.
- What if my purchase does not work?
If you experience a technical problem preventing access to your purchased product, please contact us.
Our team will review the issue and provide assistance.
If the problem cannot be resolved, we will handle the matter according to applicable laws and our Refund Policy.
Account and Usage
- What devices can I use to access FindLuno games?
FindLuno products are designed for online digital access.
A compatible device, supported browser, and internet connection may be required.
- Can I share my purchased game with others?
No.
Purchases provide a personal, limited license for individual use only.
You may not:
Copy;
Extract;
Redistribute;
Resell;
Modify;
Use our games or assets for commercial purposes.
All copyrights and intellectual property rights remain owned by FindLuno and/or its licensors.
Age Requirements
- Is there an age requirement to use FindLuno?
Yes.
Users must be at least:
16 years old
to access our website, create an account, or purchase digital products.
By using FindLuno, you confirm that you meet this minimum age requirement.
- Can children under 16 use FindLuno?
Users under 16 years old are not permitted to provide personal information or make purchases through our website without appropriate parental or legal guardian authorization.
If you believe a minor has provided personal information without authorization, please contact us.
Intellectual Property
- Are the images and game materials copyrighted?
Yes.
All game elements, including:
Images;
Artwork;
Software code;
Graphics;
Music;
Animations;
Website content;
are protected by intellectual property laws.
Our materials are either original creations or properly licensed/copyright-free resources used according to applicable terms.
Customer Support
- How can I contact FindLuno?
You can contact our customer support team through:
Email:difference@findluno.com
Address: 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987
Tel: +65 68181911
- How quickly will you respond?
We aim to respond to all customer inquiries within:
24 hours
Our support team can assist with:
Purchase questions;
Payment issues;
Delivery problems;
Technical support;
Refund requests;
General inquiries.
Contact Us
If your question is not answered here, please contact our support team.
We are committed to providing a secure, transparent, and enjoyable digital gaming experience for all FindLuno customers.