At FindLuno, all products offered on our website are digital games and digital entertainment content.
We do not sell or ship any physical products. All purchases are delivered electronically through our website.
Delivery Method
After a successful payment has been confirmed, customers will receive access to their purchased digital content through one or more of the following methods:
Instant access within their user account
On-screen download or access link immediately after checkout
Email confirmation containing access instructions
No physical shipment or postal delivery is required.
Delivery Time
Most digital products are delivered immediately after successful payment.
Typical delivery time is:
Instant to 5 minutes after payment confirmation.
In rare cases, delivery may take up to 24 hours due to:
Payment verification procedures
Temporary technical maintenance
Network interruptions
Security or fraud prevention reviews
If your order has not been delivered within 24 hours, please contact our customer support team.
Delivery Requirements
To ensure successful delivery, customers should:
Provide a valid email address during checkout
Complete payment successfully
Maintain a stable internet connection
Check spam or junk mail folders if an email notification is expected
Failed or Delayed Delivery
If you experience any issues accessing your purchased digital content, please contact us with:
Your order or transaction reference
The email address used for the purchase
A description of the issue
Our support team will investigate and respond within 24 hours.
Service Availability
Digital products purchased through FindLuno are available online and may be accessed using supported devices with an internet connection.
Occasional scheduled maintenance or unexpected technical issues may temporarily affect availability. We will make reasonable efforts to restore service as quickly as possible.
No Physical Shipping
Since all products are delivered digitally:
No shipping fees are charged.
No shipping carrier is involved.
No tracking number will be provided.
No customs duties or import taxes apply.
Contact Information
If you have any questions regarding the delivery of your digital purchase, please contact us.
Email:difference@findluno.com
Address: 7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987
Tel: +65 68181911
Customer Support Response Time
We aim to respond to all delivery-related inquiries within 24 hours.